How Buying Works

Browsing, purchasing, payment methods, and what to expect after checkout.

How Selling Works

Listing products, seller fees, getting paid, and managing your shop.

Shipping & Return Policies

Tips and best practices for defining shipping rates and return policies for your shop.

Packing & Shipping

How to pack, protect, and ship your handmade goods so they arrive safely.

Pricing Your Work

How to calculate costs, value your time, and price your handmade goods confidently.

Orders & Shipping

Order statuses, tracking, shipping timelines, and delivery expectations.

Returns & Issues

How to resolve problems with an order and when to contact support.

Community Guidelines

What's welcome on Crafts.ly, what's not, and how we keep the community safe.

Account & Privacy

Managing your account, deleting your account, and how we handle your data.

Contact Support

Can't find what you're looking for? Get in touch with our team.