Get in Touch

If you can't find the answer you're looking for in our help articles, our support team is here to help. You can reach us by email at support@crafts.ly.

To help us assist you as quickly as possible, please include:

• Your username or email address so we can locate your account.
• A description of the issue with as much detail as you can provide.
• Your order number if the issue is related to a specific order.
• Screenshots if applicable, especially for issues with listings, payments, or app behavior.

What We Can Help With

• Account issues, including restoration of a deleted account within the 30-day holding period.
• Order and payment questions.
• Reporting a problem that needs immediate attention.
• Questions about selling, fees, or payouts.
• Feedback or suggestions for the platform.

Response Times

Crafts.ly is a small team and we do our best to respond to all inquiries within 1 to 2 business days. If your issue is urgent, please note that in your subject line.

In-App Support

You can also access help directly from the app. Go to Settings and tap Help & Support for quick access to our help center and contact options. If you have an issue with a specific order, you can tap Get Help on your order details to contact support with your order information pre-filled.