Placing an Order

When you purchase an item on Crafts.ly, your payment is processed immediately through Stripe. The seller is notified right away and can begin preparing your order. You'll see a confirmation with your order number, and the order will appear under the Orders tab on your profile.

Order Statuses

Every order goes through a series of statuses as it moves from purchase to delivery. You can check your order's current status at any time from your profile under the Orders tab.

• Processing — Your payment was successful and the seller has been notified. They're preparing your order for shipment.
• Shipped — The seller has marked your order as shipped. If they provided tracking information, you'll see the carrier name and tracking number on your order details.
• Cancelled — The order was cancelled before it shipped. If the seller cancels your order, you'll receive a full refund automatically. Crafts.ly may also cancel and refund orders that are not shipped in a timely manner.

Tracking Your Order

When a seller ships your order, they can include a tracking carrier and tracking number. If tracking is available, it will appear on your order detail page. You can use the carrier name and tracking number to look up your shipment on the carrier's website.

Not all sellers provide tracking. If tracking isn't available and you have questions about your shipment, you can message the seller directly from your order details.

Shipping Costs & Timelines

Each seller on Crafts.ly sets their own shipping prices and estimated delivery times. Shipping details are shown on each product page before you buy, and the shipping cost is included in your order total at checkout.

Sellers can structure their shipping in different ways:

• Per order — A flat shipping rate for the entire order, regardless of how many items you purchase.
• Per item — A shipping rate applied to each item in the order.
• Free shipping — No shipping charge, either as a standard policy or when your order meets a minimum amount.

Estimated delivery times are set by the seller and depend on factors like their location, the shipping method they use, and where you're located. These estimates are shown on the product page.